Frequently asked questions
If I order today when will I receive my order?
Orders are usually processed the same working day, and we aim to send those orders out the next working day. You will receive a shipping confirmation via email once your order has been posted.
We use tracked Royal Mail for all orders. The tracking information for your order will be in your shipping confirmation email. You can also find tracking information in the 'My Orders' section of your members area if you joined up.
Royal Mail aim to deliver our UK orders within 2-3 working days of being shipped.
International tracked Royal Mail orders are normally delivered within 10 working days. (subject to Covid-19 conditions).
How long do the teas last?
Properly stored teas do not usually expire, but their flavour and nutrient value can recede over time, usually after about a year. We suggest you consume your herbal teas within 9 months of opening, and 6 months for the Royal Wauter after breaking the seal.
Do you ship to America?
Yes we do, we ship globally.
Do you sell your products wholesale?
I don't see my question here?
Don't worry, ask us directly here. We encourage questions, and may even add yours to this FAQ page if we believe it'll help many others.
Can I cold brew your herbal teas?
Yes you can!
I want to sweeten my herbal tea, any suggestions?
We recommend honey or molasses since they add sweetness and a great flavour without compramising any health benefits.
What are the ways to pay for my order?
You can pay using the following methods:
What is Laybuy?
LayBuy is a third party payment service that allows our UK customers to buy items now and pay for them later in small instalments at zero interest. Please be aware that Laybuy may charge fees for late payments.
How do I re-use my tea bags?
Use this method:
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