FAQs

Frequently asked questions

If I order today when will I receive my order?


Orders are usually processed the same working day, and we aim to send those orders out the next working day. You will receive a shipping confirmation via email once your order has been posted.

We use tracked Royal Mail for all orders. The tracking information for your order will be in your shipping confirmation email. You can also find tracking information in the 'My Orders' section of your members area if you joined up.

Royal Mail aim to deliver our UK orders within 2-3 working days of being shipped.

International tracked Royal Mail orders are normally delivered within 10 working days. (subject to Covid-19 conditions).




How long do the teas last?


Properly stored teas do not usually expire, but their flavour and nutrient value can recede over time, usually after about a year. We suggest you consume your herbal teas within 9 months of opening, and 6 months for the Royal Wauter after breaking the seal.




Do you ship to America?


Yes we do, we ship globally. We have shipped orders all across North America, including Puerto Rico and Hawaii, and other countries including Canada, Jamaica, The Netherlands, Poland, Austria, Estonia, and New Zealand. If your country is unnavailable when completing your order, let us know and we will add it for you.




Do you sell your products wholesale?


Yes, more information and a wholesale contact form is available here.




I don't see my question here?


Don't worry, ask us directly here. We encourage questions, and may even add yours to this FAQ page if we believe it'll help many others.




Can I cold brew your herbal teas?


Yes you can! For those who aren't familiar with the term, 'cold brewing' means steeping a tea bag in cold water, usually for 8-12 hours in a refrigerated bottle or container. It makes a refreshing alternative on hot and sunny days, and the cold water brings out a different flavour of herbal blends.




I want to sweeten my herbal tea, any suggestions?


We recommend honey or molasses since they add sweetness and a great flavour without compramising any health benefits. Since even natural healthy sugars can feed certain bad bacteria and parasites, we do not recommend adding any sweeteners if you're cleansing.




What are the ways to pay for my order?


You can pay using the following methods: - Debit and credit card (we use Stripe to accept payments) - PayPal - LayBuy To keep your details safe, we use the best security software available. This is called SSL and it encrypts your personal information to make sure it is protected to the highest standard.




What is Laybuy?


LayBuy is a third party payment service that allows our UK customers to buy items now and pay for them later in small instalments at zero interest. Please be aware that Laybuy may charge fees for late payments.




How do I re-use my tea bags?


Use this method: 1. Place your used tea bag you wish to save for later into a glass (ideally a shot sized glass but any will do). 2. Add cold water to the glass, just enough to completely submerge the tea bag (around 40ml) 3. Cover the glass to retain freshness (cling film works well) and place in your refridgerator. Re-use within 24 hours. 4. When you're ready to re-use, simply put the tea bag and water its been steeping in into your mug, add hot water, and allow it to steep until cool enough to drink. We are so used to single-serving tea bags, many don't realise that good quality herbs are good for up to 2-3 uses in a tea before the flavour and therapeutic values are diminished.




The website isn't loading properly, any help?


Try going into your browser cookies, delete them, and then refresh the website. This should work for most issues on smartphones, desktops and tablets. If you have a problem that persists, please contact us now and let us know.